This Privacy Policy explains how RICHZI ("RICHZI", "we", "us", or "our") collects, uses, shares, and protects information when you visit richzi.com or use our AI business dashboard and analytics platform (the "Service"). By using the Service you agree to the practices described below.
1. Information We Collect
We collect information in three ways:
- Information you provide: name, email, password, billing details, business profile, support messages, and any data, workbooks, or files you upload.
- Information collected automatically: IP address, device and browser type, operating system, referring URL, pages viewed, clicks, session duration, and diagnostic logs.
- Information from third parties: authentication providers (e.g. Google Sign-In), payment processors, and analytics vendors.
2. How We Use Your Information
- Provide, operate, secure, and improve the Service.
- Generate dashboards, KPIs, forecasts, and AI-generated insights from your data.
- Process subscriptions, invoices, refunds, and prevent fraud.
- Send transactional emails, security alerts, and product updates.
- Comply with legal obligations and enforce our Terms of Service.
3. Cookies & Analytics
We use first-party and third-party cookies and similar technologies to keep you signed in, remember preferences, measure performance, and understand how the Service is used. We may use privacy-respecting analytics tools to aggregate usage data. You can control cookies via your browser settings; disabling them may limit functionality.
4. Payments & Subscriptions
Payments are processed by PCI-compliant third-party providers. We do not store full card numbers on our servers. Billing metadata (plan, status, invoice history, last 4 digits) is retained to operate your subscription and meet tax and accounting obligations.
5. How We Share Information
- Service providers who help us run RICHZI (hosting, analytics, email, payments) under contractual confidentiality.
- Legal & safety: when required by law, subpoena, or to protect rights, users, or the public.
- Business transfers: in connection with a merger, acquisition, or asset sale, with notice to affected users.
We do not sell your personal information.
6. Data Retention
We retain account and workbook data for as long as your account is active and for a reasonable period afterward to comply with legal, tax, and operational requirements. You may request deletion at any time (see Section 9).
7. Security
We use industry-standard safeguards including encryption in transit (TLS), encrypted storage, role-based access controls, and continuous monitoring. No system is 100% secure; you are responsible for keeping your credentials confidential.
8. International Transfers
Your data may be processed in countries outside your own, including the United States and the European Union. Where required, we rely on standard contractual clauses and equivalent safeguards to protect international transfers.
9. Your Rights (GDPR, UK GDPR, CCPA/CPRA)
Subject to applicable law, you may have the right to:
- Access, correct, or delete your personal information.
- Port your data to another service.
- Restrict or object to certain processing, including profiling.
- Withdraw consent where processing is based on consent.
- Opt out of the "sale" or "sharing" of personal information (CCPA/CPRA) — RICHZI does not sell personal information.
- Lodge a complaint with your local data protection authority.
To exercise these rights, email privacy@richzi.com.
10. Children's Privacy
The Service is not directed to children under 16. We do not knowingly collect personal information from children.
11. Third-Party Links
Our Service may contain links to third-party sites or partner tools. We are not responsible for the privacy practices of those external sites.
12. Changes to This Policy
We may update this Policy from time to time. Material changes will be announced via in-app notice or email. Continued use of the Service constitutes acceptance.
13. Contact
Questions or requests? Contact us at privacy@richzi.com or support@richzi.com.